web hosting, hosting, domain hosting , business web hosting , website hosting, Last Digital

uk web hosting,
domain hosting uk
business web hosting uk

Sales: 0845 257 60 70
news | about us | contact us | customer login


	Dedicated Server terms and conditions, and SLA


The following terms and conditions apply to the dedicated server service:



		Data Centre

Last Digital has built a high quality Data Centre for the use of our dedicated server customers. This allows us to offer committed guarantees in terms of your server's internet connectivity and uptime. Unlike many of our competitors, Last Digital also has an onsite team of some of the best programmers, designers and project managers in the industry. This allows us to not only provide the most powerful and flexible products but also offer the highest class support possible.



		Service Level Agreement

Last Digital makes certain commitments as to the level of service that will be provided with your dedicated server account. In the event that, for any reason, Last Digital is not able to meet the terms of the service level guarantee our liability shall be limited to the total amount of fees prepaid by the customer, excluding any setup fees paid.

		Payment

If charges relating to bandwidth are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, Last Digital will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

		30 minute Hardware Reboot (24/7)

If your server stops responding and you would like us to reboot it for you we promise to do this within 30 minutes, 24 hours a day 365 days a year.

		30 minute Technician (9am - 6pm Monday to Friday)

If your server suffers a hardware fault we promise to have a technician working on it within 30 minutes after you report it to us and to keep you regularly updated as to the progress of your fault.

		99% internet uptime

Last Digital has over 1 Gbps of internet connectivity. This is provided by two companies, UUnett and Cable & Wireless, reducing risk to you, in the unlikely event that either should experience network problems. And the two lines are routed separately into the building for extra reliability. Should our internet connectivity fail for more than 1% of the time in any calendar month, we will refund the one day service for every hour that internet connectivity has been unavailable over and above 1% of time for that month up to a maximum of your monthly service fee. In the unlikely event that you wish to make a claim under this guarantee please contact us via our website.

		Price Freeze with no minimum commitment

Last Digital will never raise the price of your server, even if the price increases for new customers.

		Bandwidth contention

We guarantee to maintain a 1:1 contention ratio on bandwidth. We have the capacity to increase available internet bandwidth instantly, on demand.



Please note: by signing up for any of our services you agree to be bound by all Last Digital terms and conditions.

DOMAIN TRANSFER

GOT A QUESTION?

Telephone: 0845 257 60 70

Fax: 0845 280 19 24

NEW CLIENTS

MORE REASONS TO SIGNUP

ISO 9001 REGISTERED FIRM. | Registration No: 0044/1 | Certificate No: GB2001289