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LAST DIGITAL COMPANY NEWS
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Last Digital Adds High Security Toronto and Istanbul Data Centres to Increase Geographic Content Dis
20/12/2008 :: London
Last Digital, the fastest-growing leader in e-business solutions and the Web hosting industry, today opened new facilities to expand its abilities to provide geographic content distribution to its more than 24,000 customers throughout the globe.
Geographic distribution involves placing a clients' website on a network near its customers. With the globalization of even small businesses due to the Internet, it has become necessary to place such sites in several locations to minimize downtimes for all a client's customers. Last Digital's Geographic Content Distribution places clients' sites websites globally across its private network of more than 10 points of presence.
The addition of Last Digital's new facilities will make this possible for more of clients, according to Polat Alper, CEO and President.
"The addition facilities will provide truly uninterrupted service," Alper said. "It is another step in providing our clients with everything they need for their business to grow and form them to stay competitive in these challenging economic times."
In conjunction with the activating new facilities, Last Digital also upgraded its firewall protection in all its locations to a Cisco firewall.
"Upgrading our firewall increases our ability to protect our clients from intrusions from outsiders, attacks from hackers and other malicious behaviour," said Ernest Vershiyi, chief network architect.
"And adding facilities gives us another way to serve our clients from multiple locations around the country if we have trouble at our main Data Centre," Vershiyi said. "Put the two together and you have fantastic security and virtual elimination of downtimes for our clients."
The Internet has dramatically increased the globalization of the average business. A customer in Switzerland can purchase something from a company in United Kingdom, listen to a live radio show broadcast from France or download a new software application from Toronto -- 24 hours a day, even when the company's owners are at home asleep.
Last Digital's server collocation service enables businesses and individuals to house their mission-critical Internet servers in Last Digital's Telco grade facility for superior security, bandwidth management, and Internet connections. Last Digital's state-of-the-art data centres in Toronto and Istanbul provide unparalleled performance, availability and security to all of our collocation customers.
Last Digital Announces Expanded Billing Services, Web Hosting Leader Offers Superior Service in Grow
15/12/2008 :: London
Last Digital announces today an expansion of online billing services unparalleled in the web hosting industry. An expanded phone system with more lines and a superior call handling system will be manned by an additional team of billing representatives and account technicians. A new system of call tracking and logging more efficiently resolves call issues. Tracking each individual order is made possible by an innovative "billing" program. The new billing system even lets users track their own orders online in real time through a web browser. The new employee hiring also ensure extended hours of billing operation for those wanting assistance by phone.
"Quality assurance is the focus here at Last Digital, and that means that we are constantly seeking to provide the best service and programs, even at the cost of improvement any time the technology becomes available," notes Polat Alper, Last Digital CEO. "Pairing extra manpower with online tools gives unrivalled power to our customers."
Coupled with traditional customer billing support by phone is the expansion of online help resources available for customers at www.lastdigital.com. The site allows customers to view an online help manual, find answers to their questions without a phone call, and obtain contact information for technical support. A separate department dedicated solely to billing information is now located at www.lastdigital.com. The added billing site provides customers the ability to access billing information online and in real time 24 hours a day.
Ms. Evitan, a billing services supervisor, calls the improved service "phenomenal," noting also that "the extra team power on the phones gives [Last Digital] the opportunity to serve each customer more thoroughly, while the sites online put that same power in the customers' own hands."
The billing services improvement is the latest movement in a wave of industry innovations set by Last Digital. The expansion immediately impacts Last Digital's 24,000 clients already online worldwide.
Last Digital Expands Quality Assurance with a Brand New Customer Support System at Better Servicing
5/12/2008 :: London
In a continued effort to meet growing client demand, Last Digital has announced the launch of new support ticketing system aimed at better servicing their current customers as well as others venturing online.
The new system offers a tracking system to monitor issues as well as the ability to escalate issues to the proper departments. This dedicated site developed for quality assurance means constant, dedicated attention to customer needs. With Last Digital, reliability is a key in all facets.
"Last Digital is willing to do whatever we must do as a company to ensure prosperity and continued growth for each of our customers," says Polat Alper, president and CEO of Last Digital. "We are fully committed to seeing this happen."
Other expanded technology for the New Year at Last Digital includes an improved 100-line phone system. Day or night, the new system will allow for one hundred simultaneous callers at any moment. By handling a greater call volume with the same reliable service and efficiency, quality assurance with Last Digital stands second to none.
New service commitment for 2009 also includes an expanded staff base with Last Digital. The extensive staff of quality assurance representatives and support engineers has been doubled to further reinforce customer support and company reliability. With the new number of experts on staff, Last Digital now boasts true 24 hour, 7 day a week, support - a claim no one else in the industry lives up to. Last Digital's continued commitment to the customer, coupled with the most sophisticated and modern equipment available will continue to provide hassle free service and access with ease throughout 2009 and into the next century.
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