99% uptime guarantee
We realize that your web site and
e-mail needs to be up 24/7. That's why we offer our 99% uptime
guarantee. |
30-day money back guarantee
Each of our shared hosting plans has
a no risk 30-day money back guarantee. Rest assured you will be
satisfied with our services. This does not apply to dedicated servers.
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Security
All network hardware (routers, switches,
firewalls, etc) is from Cisco. All sites are hosted on a demilitarised
zone (DMZ) protected by Cisco PIX firewalls.
24/7 Security staff patrol
24/7 Secured access with key swipe entry, and a double-locking man-trap
at every door within the datacenter and on exterior.
24/7 on-site maintenance staff.
Security system with live monitored internal cameras. |
Redundant Network
The Internet connection is currently
8Mbits-1 from UUNET, and benefits from a live 2Mbits-1 HSRP backup line
again from UUNET. Both lines terminate in separate routers.
The two lines are connected to different physical PoPs. We have a 100%
SLA agreement from UUNET that also guarantees latency across their
network to our servers.
Multiple POEs (Point of Entry) for fiber, electricity and generator
inputs with n+3 redundancy |
Backup power protection
Should we lose power, your site
will keep running. Our datacenters have backup diesel generators and UPS
backup. |
Nightly backup
All servers and websites are backed up
daily. Our backup system offers assurance that your data is not lost. |
24/7 monitoring
Our network and
servers are monitored 24/7. If problems arise we usually resolve them
before customers ever realize the problem. Our software is updated
quickly to prevent hackers from exploiting known vulnerabilities.
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Disk drive mirroring (RAID)
All servers are designed to
keep running continuously 24/7. All hard drives are mirrored, so, should
one hard drive fail, the server keeps running without interruption.
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Web-based control panel
Our easy to use web based
administration system permits you to control your web site without being
a technical expert. Manage your e-mail, SQL database, and view log
statistics from your web browser. |
Anti-spam protection
Unsolicited Commercial Email (UCE),
otherwise known as spam, is one of the more common hassles on the
Internet today. Our Anti-Spam filtering technology helps to filter out
know spammer. Don't let spam decrease your company's productivity. Don't
let spam take time out of reading your e-mail. |
E-mail and telephone support
Our technical support is
prompt and helpful. In addition, we offer telephone support to resolve
tough issues. |
Comprehensive help desk
Our suppport centre includes many
FAQs, knowledge base, glossary, and online documentation to help you
with your web site. |
Webmail access
Access your e-mail from anywhere in the
world with a web browser. With E-mail a wealth of features, our webmail
can fully replace your e-mail client. |
POP3 and IMAP support
With POP3 and IMAP support, our
servers work with all of the popular E-mail clients including: MS
Outlook, MS Outlook Express, Netscape, Eduora, and Macintosh Entourage.
Additionally, we offer SSL POP and IMAP.
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E-mail aliases
E-mail aliases forward mail to external
mail accounts, such as Hotmail or AOL, or internal mailboxes. Aliases,
also known as mail forwarders are great to allow multiple recipients for
one e-mail address. |
E-mail autoresponders
An autoresponder automatically
replies to an incoming e-mail. All hosting plans, have unlimited
autoresponders. Typically they are used for: to aknowledge you have
recieved an e-mail from that person or when you are away on vacation.
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STANDARD FEATURES
