99% uptime guarantee
We realize that your web site and
e-mail needs to be up 24/7. That's why we offer our 99% uptime
30-day money back guarantee
Each of our shared hosting plans has
a no risk 30-day money back guarantee. Rest assured you will be
satisfied with our services. This does not apply to dedicated servers.
All network hardware (routers, switches,
firewalls, etc) is from Cisco. All sites are hosted on a demilitarised
zone (DMZ) protected by Cisco PIX firewalls.
24/7 Security staff patrol
24/7 Secured access with key swipe entry, and a double-locking man-trap
at every door within the datacenter and on exterior.
24/7 on-site maintenance staff.
Security system with live monitored internal cameras.
The Internet connection is currently
8Mbits-1 from UUNET, and benefits from a live 2Mbits-1 HSRP backup line
again from UUNET. Both lines terminate in separate routers.
The two lines are connected to different physical PoPs. We have a 100%
SLA agreement from UUNET that also guarantees latency across their
network to our servers.
Multiple POEs (Point of Entry) for fiber, electricity and generator
inputs with n+3 redundancy
Backup power protection
Should we lose power, your site
will keep running. Our datacenters have backup diesel generators and UPS
All servers and websites are backed up
daily. Our backup system offers assurance that your data is not lost.
Our network and
servers are monitored 24/7. If problems arise we usually resolve them
before customers ever realize the problem. Our software is updated
quickly to prevent hackers from exploiting known vulnerabilities.
Disk drive mirroring (RAID)
All servers are designed to
keep running continuously 24/7. All hard drives are mirrored, so, should
one hard drive fail, the server keeps running without interruption.
Web-based control panel
Our easy to use web based
administration system permits you to control your web site without being
a technical expert. Manage your e-mail, SQL database, and view log
statistics from your web browser.
Unsolicited Commercial Email (UCE),
otherwise known as spam, is one of the more common hassles on the
Internet today. Our Anti-Spam filtering technology helps to filter out
know spammer. Don't let spam decrease your company's productivity. Don't
let spam take time out of reading your e-mail.
E-mail and telephone support
Our technical support is
prompt and helpful. In addition, we offer telephone support to resolve
Comprehensive help desk
Our suppport centre includes many
FAQs, knowledge base, glossary, and online documentation to help you
with your web site.
Access your e-mail from anywhere in the
world with a web browser. With E-mail a wealth of features, our webmail
can fully replace your e-mail client.
POP3 and IMAP support
With POP3 and IMAP support, our
servers work with all of the popular E-mail clients including: MS
Outlook, MS Outlook Express, Netscape, Eduora, and Macintosh Entourage.
Additionally, we offer SSL POP and IMAP.
E-mail aliases forward mail to external
mail accounts, such as Hotmail or AOL, or internal mailboxes. Aliases,
also known as mail forwarders are great to allow multiple recipients for
one e-mail address.
An autoresponder automatically
replies to an incoming e-mail. All hosting plans, have unlimited
autoresponders. Typically they are used for: to aknowledge you have
recieved an e-mail from that person or when you are away on vacation.