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PRE-SALES QUERIES - Email FAQs
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FAQs

 Email FAQs

 Email Accounts FAQs

Do you provide spam filtering?
What is SMTP?
SMTP (Simple Mail Transfer Protocol) is a protocol for sending email messages across the Internet. It is used in conjunction with both POP3 and IMAP, protocols that enable you to download messages from a mail server to your computer. SMTP is used for outgoing mail while POP3 and IMAP are used for incoming mail.

If you want to use an email client such as Microsoft Outlook to send email messages, you will need to configure the client so that it connects to the correct SMTP mail server to send mail.

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What is email forwarding?
Email forwarding is a way for you to have email messages that are sent to one address automatically forwarded to a different address. For example, your customers may send all of their requests for information to the email address information@yourdomain.com. You could set up your email so that all of the messages sent to that address are automatically forwarded to your personal email account at yourname@yourisp.com.

Last Digital provides unlimited use of email forwarding. You can set up different forwarding addresses in Control Panel.

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What is an email alias?
An email alias is a "virtual" email account. It enables you to use an email address that doesn't really exist and have all the messages sent to that address routed to a real email account.

For example, you may want to provide a link on your Web site that enables visitors to send email to the Web Master, who is really you. You can use the email alias webmaster@yourdomain.com but have the email routed to your real email account.

Last Digital enables you to set up an unlimited number of email aliases.

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What is an autoresponder?
An email autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@yourdomain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for their interest and letting them know that a sales representative will be contacting them shortly. This feature helps you to improve your company's image, as your customers will know right away that you have received their email and that you are responsive to their needs.

Last Digital enables you to set up an autoresponder for each of your email accounts.

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How do I set up my email account? What information do I need?
When you first activate your Last Digital account, one default email account is already set up for you. Usually, this will be in the format username@domainname.com. This email account is associated with your Master User account, and you will use your Master User account password to access this account's mail. You can view the details of this account in Control Panel by selecting the Email link.

If your plan includes multiple email accounts, you can set these up in Control Panel as well. The Control Panel Help function provides step-by-step instructions for creating and modifying email accounts.

If you would like to create additional email accounts, you can do so from within Control Panel.

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How do I change my email password?
You can change your email password in Control Panel. Click the Users/Passwords link and then click the Change Password link next to your account. The next time you check your mail, you will use the new password. If you are using an email client such as Microsoft Outlook, be sure you make the necessary changes to your connection information.


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How do I check my mail?
You can check your mail using a traditional email client such as Microsoft Outlook or by using Last Digital's Web-based email application, webmailme

Webmailme enables you to check your email using your Web browser from any location as long as you have access to the Internet. One of the advantages of webmailme is that you can use webmailme and traditional email clients such as Outlook to check the same email account. So, when you're in the office you can use your favourite email application, but when you're travelling you can just log in to webmailme.

To use webmailme, simply point your browser to www.webmailme.com and then log in using your email address and password.

If you want to use another email client you will have to configure it so that it can connect to the mail server. You will need to know your incoming (POP3) server name, your outgoing (SMTP) server name and your user name and password.

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Is there a limit to the number of messages I can have in my mail box?
Your mail box on the server can hold up to the amount of your hosting plan for example if you have a webmail hosting plan you will have 250MB of storage space. This includes both your messages and any attachments. Once you download your email to your computer, these messages are no longer in your mail box on the mail server and are not counted toward the 250MB limit.

If you need additional disk space, you can order that from within Control Panel.

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What is the maximum size for an email attachment?
You can send and receive attachments up to 250 MB in size, as long as this does not cause your mail box to exceed the 250 MB limit. For example, if your mail box is currently at 2 MB, you could receive a 5 MB attachment. However, if your mail box is at 245 MB, a 10 MB attachment would be returned as undeliverable.


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